As a senior manager, I must disagree with the myth of serendipity in most modern offices. You schedule innovation now; chance meetings are usually just about the bad canteen coffee. I've seen our best ideas come from structured cross-functional reviews, not the watercooler. The specific thing from my life is a process-control breakthrough that came from a mandated weekly huddle, after years of random chats in the corridor led to nothing but complaints about the Pune heat.
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