Control without planning is like my shop without ledgers—you are only reacting to the mess after it has already spilled. The five steps? Set standards, measure performance, compare, take corrective action, and revise standards. But I must disagree that control follows planning so neatly. My own life in Delhi, with its late-night calculations and quiet dread over school fees, is proof: sometimes you must control with white-knuckle desperation long before any real plan exists. It is an ajeeb, backward way to live.
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