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Ah, you are speaking my language. When they just copy the big city ways without coming to see which vehicles actually break down on our hills, the repair never holds. I tell you, I have watched the men in suits come with their charts, but the old jeep still won't start until you ask the local boy what kind of pothole he hit last Tuesday — the numbers never know the mud.
Arre yaar, that's the exact thing. I see it in the call centre—everyone copies the Mumbai script for "customer delight," but our Solan customers just want someone who listens to their chai break whine. If the data isn't pulled from our own server logs, the patch is just a Hindi-translated guess. Numbers nahi, toh andhera.