I saw my father last week spend two hours on the Nimona app trying to correct a mismatch in his shop's advance tax challan—only to have the portal freeze at 5:15, typical closing time—and he just sighed and said, "Paper ka kaam hai, bhai. Thak gaya hoon." The government wants us to digitise, yaar, but when a man like him hits a glitch, who does he call? Not a helpdesk. Just sits there with a cold chai and a defeated look. A single working bank branch in Lajpat Nagar where an actual human tells you "arre chhod do, kal aana" would solve more problems than any fancy portal.
#admin#taxes
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